At Different Snow, we are committed to protecting your privacy and work very hard to keep the information you give us safe. We follow strict security procedures on how your personal information is stored and used, and who sees it, to help stop any unauthorised person getting hold of it.
We collect personal details, such as your name, address and email address only when you use our website to send us an enquiry or sign up to receive email newsletters from us. We will only use that information to respond to your message and to help us get you the information or services you have requested. Please remember that email is not necessarily secure and, as such, you should never send sensitive information – such as credit card details – to us by email. We will also never ask you to do this. Instead, you can call us on 01242 242 505.
We collect additional information from you in two main ways:
Automatically Collected Information
We collect and temporarily store certain technical information about your visit for use in site management and security purposes. This information includes:
- the Internet domain from which you access our Web site
- the type of browser (e.g. Chrome, Safari, Internet Explorer) used to access our site
- the operating system (e.g. Windows, Mac OS X, Linux) used to access our site
- the date and time you access our site
- the URLs of the pages you visit
- the URL of the website or link you used to access our website
This information is only used to help us make our site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. No attempts are made to identify individual users. Raw data logs are retained temporarily as required for security and site management purposes only.
Information Collected for Tracking (Cookies)
Cookies are tiny text files stored on your computer when you visit a website. They can be useful in lots of different ways, such as storing your preferences and generally improving your experience of that website. Without cookies, each time you visit a new page, the website will think you are a new visitor. For example, if you are logged in, you will need to log in again each time you move to a new page on that website because the website will not 'remember' you.
There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time – typically up to three months – to enhance your browsing experience if you return to the website. We may use both types of cookies.
We may record telephone calls to ensure quality of service and for training purposes.
Last updated: 1st May 2017